These Terms of Use (“Terms”) govern your use of the Infilla platform (“Services”), which facilitates the electronic submission of applications and supporting materials to local permitting authorities. These Services may be used by individuals and businesses seeking permits through third-party systems, including Accela.

By accessing or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not use the Services.

Definitions

• User: any individual or entity using the Services.

• User Content: any information, files, or other materials submitted through the Services.

• Third-Party Services: services not owned or operated by Infilla, such as Accela.

• Government Authority: any municipal, county, or state agency involved in permitting.

1. Use of the Services

Pronto, Inc. DBA Infilla provides tools to help you submit information and documents to local government permitting systems. We are not a government agency and do not determine permitting outcomes. Use of the Services does not establish an agency or representative relationship with any government authority.

2. User Accounts

Access to permitting requires a third-party account (e.g., Accela). Infilla does not manage or maintain your credentials.

3. Information You Provide

You may be asked to submit contact information and application documents.

• You retain ownership of your submissions.

• By uploading, you grant Infilla a limited license to host, format, and transmit your content to provide the Services.

• Infilla is not responsible for retaining your submissions.

4. Data Privacy

Use of your information is governed by our Privacy Policy. Infilla complies with applicable data privacy laws, including CCPA.

5. Third-Party Services

Infilla integrates with third-party systems (e.g., Accela) but is not responsible for their operation or decisions by permitting authorities.

6. No Legal Advice

Infilla does not provide legal, permitting, or compliance advice.

7. Beta or Test Features

Features offered on a pilot or beta basis are provided “as is” and may change or be removed without notice.

8. User Conduct

You must be 18+ or a registered U.S. entity. You agree to provide accurate information and ensure lawful use.

9. Disclaimers

The Services are provided “as is.” No warranties of merchantability, fitness, or uptime are guaranteed.

10. Intellectual Property

All Infilla materials (design, code, graphics, etc.) are owned by Infilla and protected by law. You may not copy or reproduce without written consent.

11. Limitation of Liability

Infilla’s liability is capped at $100 or the amount you paid in the prior 6 months. Infilla is not liable for indirect damages, third-party failures, or events beyond reasonable control.

12. Indemnification

You agree to indemnify Infilla against claims arising from your use of the Services or violations of these Terms.

13. Service Availability

Access may be interrupted by maintenance or technical issues. Infilla may modify or discontinue Services at any time.

14. Dispute Resolution and Arbitration

• Attempt informal resolution first: legal@infilla.com

• Binding arbitration through AAA in San Francisco, CA.

• No class actions (individual claims only).

• Opt-out allowed within 30 days via email.

15. Termination

Infilla may suspend or terminate accounts for violations. Upon termination, User Content may be deleted.

16. Changes to Terms

Infilla may update Terms; continued use constitutes acceptance.

17. Governing Law

California law governs these Terms. Disputes resolved in California courts.

18. Severability and Survival

If one provision is unenforceable, the rest remain in effect. Indemnity, limitations, and dispute provisions survive termination.

19. Entire Agreement

These Terms + Privacy Policy are the entire agreement between you and Infilla.

20. Contact Us

Email: legal@infilla.com